Terms & Conditions
Welcome to Home Defense USA Home Warranty Company. These Terms and Conditions govern your use of our home warranty services. By accessing or using our services, you agree to comply with and be bound by these terms. If you do not agree with these terms, please do not use our services.
1. Service Agreement
1.1 Home Warranty Coverage
Our home warranty services cover specified home systems and appliances as outlined in your service agreement. Coverage details, terms, and conditions are provided in your personalized contract.
1.2 Claims Process
To initiate a claim, you must notify us promptly through our designated channels. Claims will be processed in accordance with the terms outlined in your service agreement.
2. Obligations and Responsibilities
2.1 Customer Responsibilities
As the customer, you are responsible for providing accurate and complete information, including maintenance records, during the claims process.
2.2 Payment Obligations
You agree to pay the agreed-upon service fees as outlined in your contract. Failure to make timely payments may result in the suspension or termination of services.
3. Exclusions and Limitations
3.1 Excluded Items
Certain items may be excluded from coverage as specified in your service agreement. It is your responsibility to review and understand these exclusions.
3.2 Limitations of Liability
Our liability is limited to the terms outlined in your service agreement. We are not responsible for indirect, incidental, or consequential damages.
4. Termination
4.1 Termination by Customer
You may terminate your service agreement by providing written notice in accordance with the terms specified in your contract.
4.2 Termination by Home Defense USA
We reserve the right to terminate or suspend services in the event of non-payment, violation of terms, or fraudulent activity.
5. SMS Terms of Service
UPDATED 6/2025
IMPORTANT! PLEASE READ THESE HOME DEFENSE USA SMS TERMS AND CONDITIONS (“TERMS”) CAREFULLY BEFORE SIGNING UP FOR THE HOME DEFENSE USA TEXT MESSAGING PROGRAM. BY SIGNING UP FOR THIS TEXT MESSAGING PROGRAM, YOU AGREE TO ABIDE BY AND BE BOUND TO THESE TERMS, and you expressly consent to receive text messages, as applicable, from Home Defense USA, at the telephone number(s) that you provide.
5.1 Program Overview:
Welcome to the Home Defense USA SMS service! By opting in, you agree to receive periodic SMS messages from Home Defense USA. These messages may include alerts, updates, promotions, notifications or other relevant information related to our services.
5.2 Message Frequency:
Message frequency may vary. You may receive up to 10 messages per month from us.
5.3 Costs:
Standard message and data rates may apply. Please consult your mobile service provider for details on any fees that might be applicable.
5.4 Customer Support:
For assistance, please contact our customer service team via email at support@homedefense-usa.com or by calling 855-630-3394.
5.5 Opt-Out Instructions:
To stop receiving SMS messages from us, reply, “QUIT” or “STOP” to any message.
Upon receipt of your request, you will no longer receive messages from Home Defense USA.
5.6 HELP Information:
For additional information, text “HELP” to 805-557-8228 or contact us at 855-630-3394.
5.7 Terms and Conditions Updates:
We may update these terms from time to time. Any changes will be posted on our website, and your continued use of the service will signify your acceptance of these changes.
5.8 Privacy:
Your privacy is important to us. Please refer to our SMS PRIVACY POLICY for more information on how we protect your data.
Thank you for choosing Home Defense USA!
6. Privacy
Our Privacy Policy governs the collection and use of personal information. By using our services, you agree to the terms outlined in our Privacy Policy.
7. Changes to Terms and Conditions
We reserve the right to update these Terms and Conditions periodically. You will be notified of any material changes through our website or other means of communication.
8. Governing Law
These Terms and Conditions are governed by the laws of the State of Missouri. Any disputes arising under or in connection with these terms shall be resolved through arbitration in accordance with the rules specified in your contract.
9. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at 855-630-3394 and thank you for choosing Home Defense USA!
