Terms & Conditions
Welcome to Home Defense USA Home Warranty Company. These Terms and Conditions govern your use of our home warranty services. By accessing or using our services, you agree to comply with and be bound by these terms. If you do not agree with these terms, please do not use our services.
1. Service Agreement
1.1 Home Warranty Coverage
Our home warranty services cover specified home systems and appliances as outlined in your service agreement. Coverage details, terms, and conditions are provided in your personalized contract.
1.2 Claims Process
To initiate a claim, you must notify us promptly through our designated channels. Claims will be processed in accordance with the terms outlined in your service agreement.
2. Obligations and Responsibilities
2.1 Customer Responsibilities
As the customer, you are responsible for providing accurate and complete information, including maintenance records, during the claims process.
2.2 Payment Obligations
You agree to pay the agreed-upon service fees as outlined in your contract. Failure to make timely payments may result in the suspension or termination of services.
3. Exclusions and Limitations
3.1 Excluded Items
Certain items may be excluded from coverage as specified in your service agreement. It is your responsibility to review and understand these exclusions.
3.2 Limitations of Liability
Our liability is limited to the terms outlined in your service agreement. We are not responsible for indirect, incidental, or consequential damages.
4. Termination
4.1 Termination by Customer
You may terminate your service agreement by providing written notice in accordance with the terms specified in your contract.
4.2 Termination by Home Defense USA
We reserve the right to terminate or suspend services in the event of non-payment, violation of terms, or fraudulent activity.
5. Privacy
Our Privacy Policy governs the collection and use of personal information. By using our services, you agree to the terms outlined in our Privacy Policy.
6. Changes to Terms and Conditions
We reserve the right to update these Terms and Conditions periodically. You will be notified of any material changes through our website or other means of communication.
7. Governing Law
These Terms and Conditions are governed by the laws of the State of Missouri. Any disputes arising under or in connection with these terms shall be resolved through arbitration in accordance with the rules specified in your contract.
8. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at 805-557-8228.